Refund policy

Last updated: June 28, 2026

We want you to feel confident in your purchase. We offer a 60-day money-back guarantee on His Pleasures products.

Our 60-Day Guarantee
If you're not satisfied within 60 days of receiving your order, contact us at support@hispleasures.com and we'll arrange a refund. You do not need to return opened pouches for a refund under our guarantee (this keeps things simple and hygienic for a consumable product).

How to Request a Refund
Email support@hispleasures.com with your order number and the email used at checkout. We'll respond and process eligible refunds promptly.

Refunds
Approved refunds are issued to your original payment method. It may take a few business days for the refund to appear, depending on your bank or card provider.

Damaged, Defective, or Wrong Items
If your order arrives damaged or incorrect, email us within 30 days at support@hispleasures.com with your order number and a photo, and we'll make it right with a replacement or refund.

Non-Returnable Items
For health and safety reasons, we cannot resell returned consumable products. Refunds are handled per the guarantee above rather than by physical return, unless we request otherwise.

Cancellations
If you need to change or cancel an order, contact us as soon as possible. We process orders quickly, so we can't guarantee changes once an order has shipped.

Subscriptions
You can cancel a subscription anytime before your next billing date through your account or by emailing us.

Questions? Email support@hispleasures.com — feel free to reach out any time.